Shipping Policy

Last updated 15 September 2026  •  Delivery, dispatch and collection information

This Policy explains where CanvasPlus delivers, when an order is produced and dispatched, how shipping charges are calculated, and what to do if a parcel is delayed, lost or damaged. The Return and Refund Policy applies to returns after delivery.

1. Delivery area

CanvasPlus currently delivers to serviceable addresses within South Africa. The checkout will confirm whether an address can be serviced. Delivery outside South Africa is available only if CanvasPlus agrees to it in writing before payment, and separate charges, customs requirements and terms may apply.

2. Production before dispatch

The normal production period is 7–10 business days before an order is dispatched or made ready for collection. This period is separate from courier transit time and begins only when CanvasPlus has received:

·   cleared payment;

·   all required usable images, wording and production instructions; and

·   proof approval where a proof forms part of the order.

Business days exclude Saturdays, Sundays and South African public holidays. The production period pauses while CanvasPlus waits for customer information or approval. CanvasPlus will communicate a materially longer period for unusually large, complex or high-volume orders.

3. Shipping methods and couriers

CanvasPlus’s usual courier is The Courier Guy. CanvasPlus may use another reputable carrier or delivery method where appropriate for the parcel, destination or service level. The available method is shown at checkout or confirmed with the customer.

A shipping or delivery estimate is not a guaranteed arrival date unless CanvasPlus expressly agrees to a fixed date in writing. If a time-sensitive order is required, contact CanvasPlus before payment so that feasibility can be confirmed.

4. Shipping charges

Shipping charges are calculated using the destination, parcel size, actual or volumetric weight, and selected service. The charge is displayed at checkout or stated in the quotation before payment. CanvasPlus is not registered for VAT and does not charge VAT.

A free-shipping or local-delivery promotion applies only when it is displayed for the order and all stated geographic, order-value and promotional conditions are met. Unless expressly stated, a promotion does not cover re-delivery, address-correction, remote-area or special-handling fees caused after checkout.

5. Dispatch, tracking and delivery estimates

·   A dispatch or tracking notice is sent when the order is handed to the courier, where tracking is available.

·   Courier transit starts after dispatch. Any transit estimate displayed at checkout or in tracking is indicative and may vary by destination and network conditions.

·   Tracking can take time to update after a parcel is collected. Contact CanvasPlus if tracking shows no meaningful movement for an unreasonable period.

·   An order may be packed or dispatched in more than one parcel when reasonably necessary. CanvasPlus will provide available tracking details for each parcel.

6. Delivery addresses and receiving parcels

The customer must provide a complete, accurate and serviceable delivery address, including the recipient’s name, mobile number, unit or building information and access instructions where relevant. An address change requested after dispatch cannot be guaranteed.

·   Ensure that the customer or an authorised recipient is available to receive the parcel during the courier’s delivery window.

·   A courier may contact the recipient, request identification or obtain a signature, one-time code or other proof of delivery.

·   Reasonable re-delivery, return-to-sender or address-correction costs caused by inaccurate information, refusal or recipient unavailability may be charged to the customer where lawful and disclosed.

·   Do not request delivery to an unsafe or inaccessible place. Any authority to leave a parcel unattended should be considered carefully and may affect the evidence available for a loss claim, without removing non-excludable rights.

7. Collection

Collection is available only where selected at checkout or confirmed by CanvasPlus. Wait for a written ready-for-collection notice before travelling. The collecting person may be asked for the order number and reasonable proof of identity or authority. The published physical address is not a guarantee of unscheduled walk-in service.

8. Inspection and delivery damage

Inspect the parcel as soon as reasonably possible. If packaging or a product is visibly damaged, photograph the outer packaging, shipping label, internal packaging and affected product, and keep all packaging while the claim is assessed. CanvasPlus asks that visible courier damage be reported within 48 hours to support a prompt courier investigation. This requested period does not reduce or extinguish any statutory right.

9. Delayed, missing or lost parcels

Contact CanvasPlus with the order number if a parcel is materially overdue, marked delivered but not received, or appears lost. CanvasPlus will review tracking, confirm delivery details and open a courier investigation where appropriate. The customer should also check with household members, reception, security or another authorised recipient.

If a parcel is confirmed lost before delivery, CanvasPlus will provide a replacement, refund or other remedy required by law. Courier disruption may delay an estimate, but it does not remove CanvasPlus’s statutory delivery obligations or the customer’s applicable cancellation rights.

10. Risk and ownership

Risk passes when the product is delivered to the customer or an authorised recipient, or when a collected order is handed over. Ownership passes only after full payment. Nothing in this Policy transfers risk earlier than permitted by South African consumer law.

11. Returns after delivery

Do not return a parcel to the courier or send it cash-on-delivery without instructions from CanvasPlus. The Return and Refund Policy explains eligible change-of-mind returns, defects, incorrect products, return transport and refunds.

12. Contact CanvasPlus

Questions, requests and notices relating to this document may be sent using the details below.